Stocking Products - Products with the in-stock availability ship within 1-2 business days. In some cases surges in demand will delay shipment, or stock may run out before shipment. In this case a customer will be offered a refund or an option to place a backorder..

Backorders - These products are in current production, and will ship at a later date. Occasionally there are delays at B&T AG which make the shipping time extend longer. Orders cancelled due to extended delivery dates or if you find it at another retailer are still subject to a 10% cancellation fee.

Returns & Exchanges

Returns & exchanges are not accepted. 

Order Cancellation

All cancelled orders are subject to a 10% cancellation fee.

Lost/Stolen/Damaged Shipments

FOB Shipping Point: Buyer will be responsible for goods from the shipping point. B&T USA | is not responsible for lost, stolen or damaged goods. Customer is responsible for filling claim with shipping carrier unless Package Protection from Route was purchased - see below on how to make a claim with Route.

Route Package Protection

We've partnered with Route - a package protection and tracking solution - to give our customers the best possible delivery experience. Route provides low-cost shipping protections to protect your package in the event that it gets lost, stolen or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route's dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you have purchased Route Protection and experienced an issue with your order, please file a claim with Route's team here.

Listed is a brief summary of Route Shipping Protection coverage - you can review the full policies here.

  • Lost - stuck in transit: The issue must be filed between 7 and 30 days from the last shipping update.
  • Stolen - marked as delivered: The issue must be filed between 5 and 15 days from when the order was marked delivered.
  • Damaged: The issue must be filed with photos of the damaged package and item(s) no later than 15 days from when the order was marked delivered.